My complaint:
I’m so disappointed in the customer service we have experienced trying to purchase this vehicle, we are being punished for mistakes made by your employees, we updated our banking account before placing the first order and while talking with the verification department was assured they were using the correct account, well lo and behold the wrong account was used twice.
Now we are being punished for carvana employees mistake, we have to get a cashier check for our down payment, which our online digital bank does not offer only ach transfers!! Is this really the way you treat customers that not only are repeat customers but is being treated badly based on no fault of their own!!!! Why are you making something so easy so very frustrating and difficult? We again are wondering why this happened and could have already had the correct account debited by now!!!!
Suggested solution:
Process our down payment with verified bank account
