Carvana complaint: bought the Jeep – delivered with damage

When I picked up the jeep originally from the Atlanta Carvana office , I noted there was un- disclosed damage to the jeep we were picking up.. The local Georgia Canvana team said they could not do anything about it – that we needed to contact the Corporate office. After going back and forth with the Corporate escalation team – they stated the local office did not follow the proper f
procedures and that they would over ride the system and get Silver Rock to cover the repairs and make us whole. This call was on October 27th. I have talked 3 other agents ( one girl who sat right behind Joe the head of the department and she promised that I would get a call back by the end of the day – that did not happen. Now the Corporate office says the claim was denied – the case is closed and will not allow calls to be transferred. The Carvana systems make claim for returned calls and voicemails being left – when calls were not actual received and no voicemails were left.
I will try to attach pictures