Carvana complaint: POOR CUSTOMER SERVICE

I placed an order through the Carvana website was approved for financing all of my document/s were uploaded my order was finalized for the SUV I had even uploaded my insurance information the down payment was then deducted, the day before my delivery I get an email last minute stating that I needed an 1040 form from 2021 I submitted forms from IRS because those were the only documents I could obtain from that year and my ordered was put on hold and all documents that I had submitted were taken from the portal, I called customer service and representatives kept transferring me from person to person. The last and final person that I spoke too name was Tracy and she didn’t care at all she made up some story about fraud and some other non-sense when clearly this would have been my second time purchasing from Carvana. I ended up cancelling my order and ordering from CARMAX with no issues what so ever. Really wanted to purchase from Carvana but I had to purchase from someone else. It’s a really shame how bad customer service is because you lost a customer