My complaint:
This was my GO TO PLACE a few years ago when I needed a car and was young and now; wow. I mean WOW I have to get a lawyer. I wanted to make a purchase. I went through the process and was ready for fees and so forth… Then Carvana had an error in their system and it took 3 days to get back to me. I canceled and decided not to go with it. Now being told an exception could be made it won’t be for me because I did not cancel within 24 hours of the order date. Shipping is not refundable. Even if the cancellation was only due to their error, and was not known for 3 days of their processing …1200 dollars went along with root insurance money for a car I never even had delivered to me…The root insurance that they do not assist you with even though you go through them to get it…The mere fact that they said it was noted to speak with a manager for an exception and then they did not give it because of a 24-hour time frame that they could not provide information. Happy for all those it went great for them as I am sure people will continue to use them, just wouldn’t count on it. If I could have given 0 and still written something because I read the stories and said Naw not Carvana, I used them like so long ago and it was kinda cool, NOW LOOK AT ME (smh). As this time frame is from 10/30 the day of trying to 11/2 the day I canceled. Waited for the refund, never saw it, and called in today; to a loss at such a time of year, can’t even use that to get a car elsewhere. WOW. No, I will do everything I can to fight their business growing off of things like this no matter how long or hard. How unethical of a company to do such a thing.
Suggested solution:
Give a refund!
