Carvana complaint: Poor service

Name: Poor service
Item: Carvana
Rating: 1
Author: Leah

Open 12 Dec 2023 94 views Automotive

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Filed 12 Dec 2023 by Leah

On hold for hours, asked for callbacks, never received them actual questions to verify my identity are not correct unable to purchase a car would not let me speak to anyone above the person I was talking to, but not let me talk to a manager of any kind

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Case details

Status: Open
Company: Carvana
Filed: 12 Dec 2023
Rating: 1/5
Desired resolution: Find another way to verify me because I have no idea where any of that stuff came from I know who I am and what I’ve done in my past as far as purchasing houses, cars, etc. I answered every question correctly
Problem: Identity check failed, no callbacks or manager
About: car purchase

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Company notified
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12 Dec 2023 Complaint filed and published
12 Dec 2023 Message from Bizzy: we notified Carvana about this complaint.

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