Our sentiment meter has identified a 100% increase in complaints about Carvana over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Carvana's offerings.
Sentiment data last updated on April 23, 2024
Do you have a dispute or had a bad customer experience with Carvana? Submit your Carvana complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Carvana.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Carvana complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 42 complaints about Carvana over the last 12 months. The graph below shows a monthly breakdown.
Curious about Carvana's track record in addressing complaints within the Automotive category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Carvana. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Carvana by calling 1-800-333-4554. If you want to reach out to Carvana through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Authentic experiences shared by our community for your benefit.
Complaint from Darius G on 08 November 2023 about Carvana.
This was my GO TO PLACE a few years ago when I needed a car and was young and now; wow. I mean WOW I have to get a lawyer. I wanted to make a purchase. I went through the... Read more
Complaint from Majed Ahmed on 05 November 2023 about Carvana.
Novi,Mi, had a scheduled appointment at 4:45 pm on 11/04/2023. Got there on time with my wife who took the day off so she can pick me up after we sale our car to Carvana. Unfortunately the sales person who’s... Read more
Complaint from Nicolepr12 on 22 October 2023 about Carvana.
I recently purchased my car with Carvana a few weeks ago from the Orlando location. I drove the car home for my 7 days trial period and discovered the AC did not work or the bluetooth. I tried to switch... Read more
Complaint from ayrtms0611 on 19 October 2023 about Carvana.
This is our second time going through this company we had issues with the first car which is why we needed up trading it in a I get a different one from you guys and now our second car we... Read more
Complaint from KrisStrin on 14 October 2023 about Carvana.
Aug 11 I got my 2018 jetta and gave the driver my $590 cashiers ck for the down payment. A month later I get numerous texts emails and phone calls saying they cant find my payment I talked to Linda... Read more
Complaint from csmith4 on 11 October 2023 about Carvana.
I purchased a 2015 Kia Optima less than a year ago. I made sure the car received all the necessary oil changes needed. The engine still went out on the car. Carvana refuses to assist with replacing the engine. Read more
I bought a Fiat 2013 abarth. Was supposed to deliver in two days. 7 day delay because the car did not pass drive cycle in time. But I was going to get it on day 7. Between 5-7 pm. At... Read more
Complaint from katieleckman@hotmail.com on 25 September 2023 about Carvana.
I purchased my vehicle in March and have still not received my registration yet. I called and received numerous different reasons as to why including them sending me a check. I then received texts and remind directly after the most... Read more
Complaint from tcmpz on 24 September 2023 about Carvana.
I purchased a GMC Sierra truck from Carvana and just until recently I noticed a company logo imprinted in the paint! We never saw it before because you have to see it in a certain light and a certain angle.... Read more
Complaint from Angela Bannasch on 17 September 2023 about Carvana.
I want to make a few complaints but I will start with the day I had my 2020 GMC TERRAIN delivered was a little stressed to say the least…our truck was delivered with a flat tire…then I had to figure... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified complaints from real people
