While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Carvana over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 3, 2024
Do you have a dispute or had a bad customer experience with Carvana? Submit your Carvana complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 42 complaints about Carvana over the last 12 months. The graph below shows a monthly breakdown.
Curious about Carvana's track record in addressing complaints within the Automotive category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Carvana. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Carvana by calling 1-800-333-4554. If you want to reach out to Carvana through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Lkazi337 on 11 August 2021 about Carvana.
On April 19,2021 We purchased 2012 VW Beetle from the caravans vending machine. Then on May 2, 2021 the clutch broke. on May 4, 2021 we took it tomPep boys, the warranty vendor we have to go to. We... Read more
Complaint from Emmie on 08 August 2021 about Carvana.
The advocate told me I would get 500 off bc I knew someone who purchased a vehicle. I gave all the info then now they’re telling me it doesn’t apply in my state. My state hasn’t changed throughout the whole... Read more
Complaint from Allyt92 on 08 August 2021 about Carvana.
I purchased a 2020 Honda Accord on Aug 4. All paperwork finalized. Even text and email giving me delivery day and time. Which was Aug 7 at 11am. No show. Called Carvana and got the run around for nearly two... Read more
Complaint from SteveL on 08 August 2021 about Carvana.
A couple of nights ago, tried to purchase a car. Went through the whole process and at the end there is a identity verification process with questions. At the end they said they were unable to verify my identity and... Read more
Complaint from Williams.gina98@gmail.com on 04 August 2021 about Carvana.
Day 2 of having this car water was in trunk of spare tires . Repairs reported numerous times. 1 dealership claimed issued fixed and again issue happened reported 0724 schedule repair 729 dealership can’t seem to find issue water dried... Read more
Complaint from Ntravali on 27 July 2021 about Carvana.
I bought a car through carvana. A 2017 Volkswagen jetta. I recieved my car with only 1 key, it was supposed to come with 2. Supposedly there is a 400 point inspection done to these cars. I was missing a... Read more
Complaint from Liviaaaaa on 27 July 2021 about Carvana.
In July 2021, I did the appraisal with caravan, and made an appointment for selling my car and pick-up within a week. But my appointment kept getting pushed back. So first, for the first time the staff who came and... Read more
Complaint from Dougarcher26 on 24 July 2021 about Carvana.
Had a terrible experience with a driver who was supposed to pick up a vehicle. The driver called, saying they were lost, and I tried to offer a better route to my house. The lady wouldn’t follow my directions, gave... Read more
Complaint from mekaladimeka@gmail.com on 23 July 2021 about Carvana.
On July 9, 2021 I was approved for a 2018 Toyota Camry through Carvana. The finance company I was approved under was Bridgequest. My financing was for 72 months at $473.00 a month. After signing all paperwork and submitting my... Read more
Complaint from qblue2717 on 23 July 2021 about Carvana.
I have probably been on the phone with this company 50 times over the past week. What first started as a documentation issue, turned into something much worse. I was told by an associate that my Bank Statement and Tax... Read more
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