My complaint:
As I was going through the sales process with Carvana it was told to me that Carvana would offer a voucher, in the form of a check for up to $200 for the flight I would have to book from Denver to Salt Lake to pick up my car. I found the info on their blog spot but also several 3rd party sites such as NerdWallet. I booked the flight, and then based upon a 2nd conversation saying that there is a way to get my car delivered I did not join that flight – I purchased this seat for 48$. Later that day I recieved a call and then it was told that I had to fly to Utah to pick the car up, and they had no notes about my prior call regardign delivery. I then rebooked a flight for the next day for $124, thinking that both flights still come under the $200 allowance. I flew and picked up my car and gave the carvana rep the info and she said the reimbursement wont be a ploblem and to call HQ to see about processing. I did so and they said they do not have that program anymore and they will not issue funds for the flights even though it clearly stated on on their ste
Suggested solution:
i want my money
