Carvana complaint: Scam Deal

I purchased a car in August from Carvana. It was a simple process I applied was approved the car was delivered. The car I ordered was not the car that was advertised. It had a crack in front bumper several dings. Part of the front wheel well was torn off. I asked the driver to take it back told him I was going to ask for a different vehicle. He said keep it while you are choosing the new one. I said OK it was terrible smelled of smoke and horrible perfume. I went to apply for new car to replace the one they brought out and I could not get approved. Said that my income was not enough to support the payment. Strange cause they approved me for the other car and brought it to my house. I provided them with income information still could not get approved. I thought maybe the system was calculating that I wanted to purchase two vehicles. I told them to come get the car. After the car came off their system I went in and applied again, and I was approved. Same thing no documentation necessary I had what the lady on the phone who verified my identity said I had a green light. The car would be delivered. I got an email saying the car would be delivered the next day. All was good. Then at 5:30 the night before the delivery I got a call saying that I had missed my deadline to have my income reviewed. I would need to reapply for the vehicle. I said no one asked me for any income information. She said oh well we need your income information. I worked really hard to get everything together that they asked for that night. I called the next morning the person said oh we are working on it. I chatted with two people separate occasions and they said everything was under review. I said that the deadline is coming up soon, they said no worries. Someone would call me. NO call just an email saying non-compliant you have to reapply. I was on chat when with a customer service rep at the same time the email came in. Her response was well there’s nothing I can do about it. You will just have to reapply!! She did not want to help me at all. I feel as though they wanted me to keep the original car. Making it difficult to get another car. This company is a mess. I asked to speak to a manager or have one call me about what happened, and she said could not make that request. Bad Bad Bad Experience.