Filed 8 Sep 2022 by Thomas
This has been a nightmare!!! My first car’s delivery date was changed 2x because it wouldn’t pass Virginia inspection. I had sold my old car, so I had to rent a car. $600.00 later on a rental- the car gets delivered. I returned it because it wasn’t because the clutch was sticking. Second car was an automatic- delivery was changed 3x due to AC problems. They finally deliver the car 3 weeks later and (guess what?)…the AC is blowing hot air. I tried to get it repaired through Silverrock, but they were giving Firestone the runaround about repairing it. Went online and chose a 3rd vehicle. Called Carvana customer service so I can arrange a swap. The rep kept me on the phone 90 minute and did a lot of typing. Then, he asked me to upload every paystub from 2022 so they verify my income again…really? This was already done at the beginning of my nightmare. Told him to cancel and come pick up their car. It’s also virtually impossible to speak to a supervisor because most of the reps tell you that they work from home and have no access to management. Please stay away from this company- for your own sanity.
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