Filed 17 Aug 2022 by Halana
I purchased a car in March 2022 and 5 months later the front bumper is paint is peeling. Went to a car wash last month (July) and paint chipped, went back to the car wash a month later (August), and a big chunk of paints comes out of the bumper again. Went this morning 8172022 to get an estimate on having this fixed and was told $1100. I called Carvana twice, the 1st CSR was rude and not helpful (making comments as “well you’ve had the car for 5months”) at all and neither was the 2nd CSR. No one wanted to connect me with anyone from their leadership as if this department does not exist! I have had this car for 5 months and NO the paint didn’t chip within Carvana’s 7 day warranty or their 15 day(s) extension. This just happened and they were not transparent about this vehicle at all. I’ve had cars for years and never had paint chipping issues. I have 45 more years to pay for this car so who knows what it’ll look like before payoff. Carvana has a cosmetic package that was not offered with this car and today is the first day that I’m hearing about it. They should be held accountable to pay the $1100 quoteestimate that I received to have this corrected. Carvana claims transparency but no one informed me of anything regarding this bumper having a botched paint report-do job.
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