Carvana complaint: Undisclosed damage

Carvana delivered my car in Feb. 2022. On arrival the driver points out that the front end was damaged in transport. Don’t worry carvana takes care of its customers and they will repair any issues. I believed this person and trusted the company would do the right thing.

I took the car for inspection and was told the brakes rotors are severely worn, the driver door is not the same as the rest of the car and is off its hinge, the backup camera and other safety features do not work either. The lower control arms also need replacement.

The 7 day trial is a joke. I could not get the brakes fixed until 1 week after delivery. The remainder of repairs is an issue because none of the repair shops in my area are willing to work with carvana. Carvana has refused to switch out this car and have passed me through quite a few reps who all give me the same BS answer. They won’t switch the car unless there’s a safety issue. The damage to the car was not disclosed until delivery and then all these promises were made about repair. It’s not my fault these repair shops don’t trust you carvana. I am filing this complaint daily now on the BBB website. Do not buy from carvana. They haven’t offered a damn thing to help and their slogan we’ll drive you happy is absolutely a lie and false advertising. Oh and they conveniently lost my recorded phone call with a rep when I asked for the car to be returned on day 5 of the trial period. Oopsy! They tell me.