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Carvana complaint: Wrong license given

Open 114 views Automotive

Filed 30 May 2022 by Vanessa

I purchased a vehicle from Carvana and in the process I was moving to a new home address. I had called a few times to all info including my license was sent to my new address. It was not. They told me to “go to my old residence to see if my license plate was mailed there” I said absolutely not. That’s not my issuse when I called multiple times to this didn’t happen. So I received the license plate finally and then a few weeks later I received another one. So I called and asked which one is the car actually registers under because both are different, they ed which one and turns out it was wrong. I did not realize this until I was recently pulled over and then asked if I was driving a stolen vehicle because my license plate sticker did not match the plate. Then it dawned on me and I had to explain and convince the police officer what happened. I still had to to go court. Unreal. When I called Carvana they told me “it’s been 3 years since you purchased the vehicle unfortunately nothing we can do” REALLY?

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Wronged by Carvana too?
Make it sting!