Carvana complaint: Worst customer service
Filed 8 Aug 2021 by Allyson
I purchased a 2020 Honda Accord on Aug 4. All paperwork finalized. Even text and email giving me delivery day and time. Which was Aug 7 at 11am. No show. Called Carvana and got the run around for nearly two hours. They had to go in and take car back from someone else who purchased it. Then got all my info again. Offered me $25 a day. For what I don’t know. Rescheduled delivery for Friday Aug 13 but my child needs it for school on the 12th. Supervisor was to try and get car scheduled for quicker delivery with a promised phone call back to let me know. Never called back. I called again last night only to be told there is nothing they can do. As a supervisor myself I know there is something they can do. The vehicle is only 5 hours away.
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