Carvana complaint: Options advertised not in Car

I purchased a 2016 Lincoln MKZ for certain features. I am sure I paid extra for those features in the purchase price. When I received the car 4 of the main options I specifically searched for by filter in the app when purchasing were not actually on the vehicle. The THX II sound system advertised turned out to be a stock system. That was the biggest blow. The next was the DVD system which I wanted for the kids on road trips was also missing. Never even installed on the car. The 3rd and 4th was the Hill assist and AdvanceTrac.

I reached out to Carvana and was told it was covered in thier disclaimer that certain things such as cargo nets and floor mats, etc. may have been removed. I can see cargo nets missing, and yes even floor mats…but lets be serious…I can’t see someone removing 17 speakers, Hill assist and the AdvanceTrac feature along with a DVD system that does not actually have a built-in spot from the factory in this model. I am blown away that they offered to take $100 off a $22,500 vehicle. Those options if installed cost at least $4000 which I am 100% positive was included in the price I am paying based off extensive research.

It was a complete insult and let down. It may seem trivial to some but when I buy something I buy it for a reason. I literally searched for those options independently through thier filter selection.