Carvana complaint: Broke down beetle

On April 19,2021 We purchased 2012 VW Beetle from the caravans vending machine. Then on May 2, 2021 the clutch broke. on May 4, 2021 we took it tomPep boys, the warranty vendor we have to go to. We haggle and make many phone calls back and forth and caravans and silver rock the warranty company deny the claim bc it was a wearable part. This occurred less than 1 month after purchasing the car. We than pay out of our own pocket to have it towed to another mechanic shop expert auto car and we proceed to find out we have to pay $421 for the clutch itself and than $898.00 for labor and we than get the car back on 5182021. So the car has now been in the shop for 17 days while we wait with no vehicle to get to work. It than on 7921 the engine blows on his way to work. He contacts silver rock again and we wait for them to assess the car. He finds out that the car needs a new engine. We leave the vehicle with pep boys for another 23 days. Silver rock did commit to replacing the engine. However we have to wait for their parts from their company to ok fix the car. Meanwhile again we are paying payments on a vehicle that has not even run for a complete month straight! Rahim picks up the car 8121 the next morning theirs oil under the car. Photos available. We than make appt to take car back 8421- they kept the car over night. Than we’re told to take the car to another pep boys bc they can’t fix the car their master mechanic has covid. Nobody offers to help find another place. Just to bad so sorry. Here’s the keys. This has been beyond the worst experience we’ve I’ve ever had to date. Horrible customer service. We’ve called silver rock numerous times. 7921, 71321, 8221, 8421, 8621, 8921 each time were told ithe resolution team will be calling and still to this day not one call from the resolution team! We’re told each time we call our case is pending and still we have no vehicle running. This the worst customer service the worst companies in the world. At this point 81121 we’re still holding on new parts that silver rock has not released yet. The cars new diagnosis by the 2nd pep boys states the car needs rear main gasket and the PCs valve replaced. We contracted pep boys again they said their waiting on Silver Rock. We call Silver Rock they say the resolution team is gonna call! Nobody calls and found and round and round we go!! I’m tired of this! I’m done! This is true usery at its finest!

How we want this to be resolved it to let us give the car back and and be compensated for all the unnecessary expenses we have encored since the purchase of the car. I will advise we are consulting an attorney on the matter. I also will be contacting the better business bureau, local news stations and Yelp, google, FB. Instagram! I will not allow this to happen to our family! Your hurting a hard working tax paying man who is simply trying to keep a roof over his families head. I feel humiliated, taken advantage of, brushed off, insignificant and completely worthless in the eyes of caravans. All our calls have gone unanswered and ignored. While still the bills pile up for this car we can’t drive. Forcing undue stress on my family to share a car for two adults to get to work and 2 kids to get to school. It needs to be known the stress your system has caused, the Blatant disregard of this situation is disgusting.