Carvana complaint: Carvana it’s a scam!

I recently purchased the car through Carvana and paid in full for it right away. I was supposed to upload my documents before I submitted the payment, so I did, I uploaded my temporary driver license scan (the web site clearly stated that it was ok and it won’t be a problem).
I choose Carvana because they are advertising themselves as a convenient, fast car purchase option and they could deliver it to me as soon as in 2 days!
So the delivery option was the main reason why I picked them. First delivery date was scheduled over the phone for January Tuesday 17th (even though the web site stated that the car could be delivered on the 14th) , the lady on the phone again assured me that my temporary driver license won’t be a problem!

Ok) Here is the moment when I am getting excited about my new whip! Aaaand the day before my delivery date I received an SMS that my delivery was rescheduled for January 27th (wow, it’s 10 days from the original date). I am thinking that mistake must’ve happened and trying to call Carvana and the rude lady on the phone telling me that the reason for the rescheduled delivery it’s my temporary driving license, they can’t deliver to me my vehicle while I don’t have my permanent license (well, this is a surprise).

Ok. Next day I luckily received my permanent license, so I am trying to contact Carvana with the hope in my heart to get my car faster than in 10 days. The agent promised that he’ll get it sorted and he will get back to me in a couple of hours. Of course nobody contacted me back. Next day I am calling them again, another agent telling me that he’ll try to fix it and he’ll get back to me) Guess what HAHA of course nobody got back to me. I managed to contact another agent (Yesss, I am pushy), this agent turned out to be an SMS only agent, so he wasn’t allowed to call me. That’s fine, I just need somebody to help me, I don’t care if it’s going to be over the phone, via SMS, or the paper mail. I just want to get my car delivered to me) So this agent wasn’t the smartest one and after 10 min of explanation he told me that he will look into the possibility for me to PICK UP my vehicle (which I can’t do and this is exactly why I picked Carvana with their delivery option). So I told him again in CAPS that I am not interested in picking up the vehicle, I want my car to be delivered) He said: ok, they will get back to you (who are they? I don’t really know, but Carvana agents used this term numerous times, so let’s keep in mind that there is a magical they involved). An hour later I received an email: I contacted the hub, and they told me that there are no spaces available for this weekend, we could probably make an exception, to let you pick up the vehicle this weekend.

Hmmmm, they will make an exception so I can PICK UP MY VEHICLE THAT I WANT TO BE DELIVERED TO ME. How wonderful!

P.S. A Carvana representative told me that there is no way to file a complaint against her or their services that they failed to provide.

I don’t really know how this story will end and I don’t know if I’ll ever see the car that I paid in full for, but if I ever decide to purchase a car, I know 100% that it won’t be through Carvana.