Carvana complaint: Failed to disclose important information
Filed 22 Jan 2023 by Yasmin
I bought a ford fusion in April 2022 in October 2022 it started having issues. The codes showed up as continuous misfires up until January 2023 when I decided to take my car for a diagnostic at a Ford dealership. Ford notified me that the engine in their system showed up as refurbished, however, Carvana DID NOT disclose that with me nor was it in the carfax report! If I knew this was the case, I would have not purchased the vehicle. I didn’t even get warranty because I did not know the engine was in that condition! I spoke with a Carvana advocate who told me to contact silver rock (warranty) show them my diagnostic so I can get a delayed back out for my vehicle, but now all of a sudden Carvana nor silver rock wants to continue with the delayed back out after telling me I can qualify for one.
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