While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Carvana over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 3, 2024
Do you have a dispute or had a bad customer experience with Carvana? Submit your Carvana complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 42 complaints about Carvana over the last 12 months. The graph below shows a monthly breakdown.
Curious about Carvana's track record in addressing complaints within the Automotive category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Carvana. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Carvana by calling 1-800-333-4554. If you want to reach out to Carvana through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Marisaduncan on 30 August 2023 about Carvana.
Needing to buy a car didn't want to go to a dealership.We decided to try carvana Started the process Sunday submitted the documents they ask for. Such as proof of employment ID tax docs and banking pages. Got a... Read more
Complaint from GregB on 16 August 2023 about Carvana.
Carvana purchased my car on July 16th at a hub location in Chamblee GA. Now a full month later, the loan payoff is not yet made to clear the loan. I have spent over 12 hours between Monday and... Read more
Complaint from NeverCarvana81 on 13 August 2023 about Carvana.
They misled me on for two weeks of delays with then-purchase of 2012 Honda Civic LX. The purchase amount was around 13k. I put down $1,000 dollars and they took that amount I felt misled the whole time. That... Read more
Complaint from paokikipao on 10 August 2023 about Carvana.
This Carvana driver was driving entirely too fast through the parking lot, he almost side swiped us. Read more
Complaint from Maggee Boyce on 07 August 2023 about Carvana.
I made my down payment, uploaded documents, and set an appointment for pickup. I couldn't find my title and immediately filed paperwork for a new title ( this is where the cart went off the rails)..By the way, I... Read more
Complaint from mwalton524 on 02 August 2023 about Carvana.
My complaint is about the absolutely disgusting and borderline predatory business practices of Carvana. I am disabled, which means I don't have good credit or high income, and dealership shopping isn't easy. I did, however, work long and hard, even... Read more
Complaint from Timcain1984 on 25 July 2023 about Carvana.
I was told by a supervisor Tamara. That you can't always get what you want in this world. I assumed after spending 18k that Maybe i could expect half decent customer service Read more
Complaint from JFRITZ88 on 18 July 2023 about Carvana.
I purchased a 2010 Chevrolet equinox on March 27, 2023 from Carvana in Novi MI. The beginning of July it started making a sound which was identified as the timing chain. July 15th it would no longer start. It is... Read more
Complaint from Vachickoh12 on 17 July 2023 about Carvana.
So I purchased a vehicle through carvana. I took off a day to receive it. My delivery date then changed. Apparently they needed to get the car inspected and they didn’t know if it was going to pass. They scheduled... Read more
Complaint from Jones3 on 17 July 2023 about Carvana.
Carvana processed deposit for car purchase before they finalized car deal. Then states we have to request the refund and wait for money to be refunded. How can they take a deposit when the car was never purchased? I consider... Read more
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