Carvana complaint: Deposit refund

Name: Deposit refund
Item: Carvana
Rating: 1
Author: Kristen

Open 17 Jul 2023 101 views Automotive

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Filed 17 Jul 2023 by Kristen

Carvana processed deposit for car purchase before they finalized car deal. Then states we have to request the refund and wait for money to be refunded. How can they take a deposit when the car was never purchased? I consider that theft.

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Case details

Status: Open
Company: Carvana
Filed: 17 Jul 2023
Rating: 1/5
Desired resolution: Immediately refund the deposit
Problem: Deposit taken, car never purchased
About: car deposit

Progress

Filed
Company notified
Company replied
Resolved

17 Jul 2023 Complaint filed and published
17 Jul 2023 Message from Bizzy: we notified Carvana about this complaint.

See all 204 Carvana complaints

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