Carvana complaint: Non communication
Filed 25 Jun 2021 by Rachel
I bought a car, paid with cash and a private loan had it delivered (mind you after a delayed delivery date and with two issues that I need to resolve on my own time) and now I’ve gotten a message that I need an emissions test before they can file the registration. I’ve provided information that an emissions test is not required in Cochise County, Arizona. Once the deal has been made it is impossible to get in touch with a real person. The chat bot never refers you to an advocate. The text messages never get replied and it takes over 30 minutes to reach anyone by phone even if they say the wait time is under 9. It’s a really crappy business model!
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