Carvana complaint: Agents who doesn’t care

I had the worst experience today with Carvana multiple agents, the first agent on phone lied to me that there are no pictures available for a car on the mobile application when I can see them on my phone.

Then I moved on to the chat option, asked if the agent has the Carvana app installed on the phone, the agent replied with a no, after waiting for more than an hour a different agent told me that nobody in the team has access to the phone and it would have saved more than an hour of my time if the first agent told me the same.

Again I moved back to the phone call option and asked the same question if the agent has an app or not, the agent said no again, I asked the agent to put me back on the waitlist so that I can find an agent who has an app, this agent kept wasting my time and ended the call saying that I was not being professional and not how exactly wasting my time is professional when the agent does not have what I am looking for.