Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on May 8, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 38 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

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Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1381
Total complaints
1381
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1381 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1381)

Authentic experiences shared by our community for your benefit.

False Offer

Complaint from anurag123 on 15 April 2020 about Netflix.

I went to sign up for netflix and got the offer to try first month at 5 INR and then I will have to pay the standard amount. When I signed up I was charged the whole amount for my... Read more

Comments: 0
Rating:

Removal of tv seasons

Complaint from Corby on 15 April 2020 about Netflix.

I have been frustrated constantly with how netflix always goes back and forth with what they have on their program. Multiple tv shows I've tried to watch either currently or in the past have had random seasons removed while I'm... Read more

Comments: 0
Rating:

Payment issues

Complaint from Rj ranjan on 15 April 2020 about Netflix.

Netfills are not working despite deducting the amount. Neither amount is being returned. Customer Care Sub Number comes off Read more

Comments: 0
Rating:

Payment deduction even after de subscribtion

Complaint from Ravikant on 14 April 2020 about Netflix.

I was supposed to be informed on 13th April that rs.799 will be charged on 14th April. Without any information money was deducted and on top of this I am not able to see payment details onNetflix. I had a... Read more

Comments: 0
Rating:

Poor programming that dehumanizes women

Complaint from CP on 14 April 2020 about Netflix.

Netflix’s original shows are of poor quality with poor acting, poor plot lines, poor character development and filled with gratuitous female nudity. The gratuitous female nudity is dehumanizing to women. Many of the gratuitous sexual content show naked... Read more

Comments: 0
Rating:

Charged rs.649 without any message

Complaint from Bharath on 14 April 2020 about Netflix.

I was supposed to be informed on 12th April that rs.649 will be charged on 13th April. Without any information money was deducted and on top of this I am not able login to Netflix. I had a chat with... Read more

Comments: 0
Rating:

extra Charged

Complaint from Bazil on 14 April 2020 about Netflix.

I have a Netflix account. I am using this account and i have a normal subscription for AED 39.00 but on 10.04.20 AED 56.00 were deducted from my account by Netflix and today AED 39.00 were again deducted. If the... Read more

Comments: 0
Rating:

Billing

Complaint from Joe Moeng on 14 April 2020 about Netflix.

I thought you said there is 30 days trial period but you just billed me immediately. My apology if I did not get it properly Read more

Comments: 0
Rating:

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