Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 24, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 38 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

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Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1382 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

Too hot to handle

Complaint from Mom on 19 April 2020 about Netflix.

I cannot believe that Netflix would put such a show on Netflix! With how Progressive this world is how could you subjugate women to this. I used to have such respect for Netflix and all of it has gone out... Read more

Comments: 0
Rating:

Too Hot To Handle is porn and is pure garbage

Complaint from Mosh on 19 April 2020 about Netflix.

Your new quote on quote reality show, Too Hot To Handle is a shameful thing. I am not religous. This is just terrible. Kids are exposed to this crap? People who think their look is everything... narcissists... women who want... Read more

Comments: 0
Rating:

Series been taken off Netflix

Complaint from Ellie.bell15@hotmail.com on 18 April 2020 about Netflix.

Pretty little liars has been taken off Netflix which I think is terrible I’m so angry upset Read more

Comments: 0
Rating:

(Closed caption) English

Complaint from trish4eva on 17 April 2020 about Netflix.

Dear Netflix, I love to watch foreign tv shows on Netflix. You have changed the default setting to (cc) Enlish recently. As I am not hearing impaired, it is very, very annoying having to manually change the setting back to English... Read more

Comments: 0
Rating:

Religious Profanity

Complaint from andrewsloley on 17 April 2020 about Netflix.

Too hot to handle. A new show. One individual is described as Jesus. There are believers in the world who believe in Jesus and serve him in a religious capacity. His name should not be allowed to be used to... Read more

Comments: 0
Rating:

Difficulty finding something

Complaint from adelejvrb@gmail.com on 17 April 2020 about Netflix.

most times when I am busy watching something and I pause or stop, I cannot find it again. it does not feature in my continue watching list either! Read more

Comments: 0
Rating:

Issuance of Receipts

Complaint from Marina Kenis on 17 April 2020 about Netflix.

I've never gotten a single receipt from Netflix ever since I started paying for it. I KNOW the existence of the Biling Details on the page but it is insufficient to describe and verify the payment made. I checked the laws... Read more

Comments: 0
Rating:

overdraft fee because of Netflix

Complaint from jcisco525@gmail.com on 16 April 2020 about Netflix.

called Netflix to change credit card information and was informed my payment would post to the new card. So the payment was charged to my old card which was my checking account. So the bank charges me a $30... Read more

Comments: 1
Rating:

Netflix on Virgin Media

Complaint from Sako London on 16 April 2020 about Netflix.

im a Coustmer with a Netflix and im a Coustmer with a Virgin Media I pay for Netflix direct debit from my personal bank card direct I pay for my virgin media from my personal bank card direct debit is... Read more

Comments: 0
Rating:

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