I thought you said there is 30 days trial period but you just billed me immediately. My apology if I did not get it properly Read more
Netflix complaints
Netflix Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 16, 2024
Netflix complaint process
Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Netflix?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Netflix complaints chart
We have received 39 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.
10
9
8
7
6
5
4
3
2
1
0
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
Netflix complaint statistics
Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!
1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
1382 ratings
Netflix customer service FAQ:
Why should I file a complaint about Netflix on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.
What types of complaints can I file about Netflix on Complain.biz?
You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.
What are the most common complaints about Netflix?
According to our complaints database, some common complaints about Netflix include:
- Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
- Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
- Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
- Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
- Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.
Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?
While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.
How can I contact Netflix customer service directly?
After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.
How to contact the customer service of Netflix?
Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:
The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Netflix reviews: (1382)
Authentic experiences shared by our community for your benefit.
Unable to access account for almost 2 months yet I was billed for that period
Complaint from prasenjit221@gmail.com on 13 April 2020 about Netflix.
I signed up for Netflix in the month of January. It was a mandatory that I provide my CreditDebit card information to sign up for the service and was provided a free trial for 1 month after which I should... Read more
Incompetence of an agent
Complaint from antonstein57@yahoo.co.uk on 13 April 2020 about Netflix.
I recently subscribed online for the first time to Netflix, but I mistakenly pressed for the premium package instead of the standard package. Within a very short while, I contacted an agent and explained that I’d made a mistake and... Read more
Stereotype and discrimination
Complaint from Musta on 12 April 2020 about Netflix.
On the first episode of Ozark the FBI agent, out of the blue, compares Mexicans to mafia to muslims It doesn't sound so bad right? Since we all know that all muslims are terrible and all muslims are terrorists. But,... Read more
You can't solve all your best showrooms
Complaint from 69 on 11 April 2020 about Netflix.
Every show that you have that's quite good button have very high following immediately acts for example Salah can't she's diets scientifically 'tis diet this every Scot free season and left into a nice position after bingeing one your seasons... Read more
I was not able to avail one month free trial period of netflix
Complaint from Mishkat on 11 April 2020 about Netflix.
I logged into netflix this month.amd i was not given one month free trial period as netflix promises to offer. Read more
Subscription charges
Complaint from Faraz on 11 April 2020 about Netflix.
I had read and heard that netflix is free for the first month but when i subscribed to it, my amount got deducted. Read more
Relicensing Italian Audio for She-Ra
Complaint from Halfprince on 11 April 2020 about Netflix.
Personally, I love She-Ra and the princesses of power but I only started watching to improve upon my Italian skills with the Italian audio. But now it has in apparently expired and the audio is not being relicensed. Please re-license... Read more
Can't use Gift Certificate
Complaint from msnider on 11 April 2020 about Netflix.
I have spent one hour trying to use my gift certificate and still continue get to a message can not process at this time, try later. I used the chat, for 45 minutes and this was of no help. The gift certificate... Read more
Tiger King
Complaint from tiakiwhenua on 10 April 2020 about Netflix.
This series hides atrocious animal abuse that the operator of the park has been jailed for. Glorifying animal abuse as entertainment is unacceptable. This is not a fiction, it is a reality and there is no place for it on... Read more
Why use our complaint platform?
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified complaints from real people
