Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on May 3, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 38 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

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Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1381 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

Racism

Complaint from danrowley84@gmail.com on 10 June 2020 about Netflix.

Hi. I've recently been scrolling through Netflix and come across a couple of classic standup comedy shows - • Eddie Murphy, Delirious • Richard Pryor, live in concert I haven't watched them before, but was astounded at the fact they both poke... Read more

Comments: 0
Rating:

B.S.

Complaint from Jakelillemon on 10 June 2020 about Netflix.

hey Netflix maybe instead of releasing awesome shows and then making your customers wait forever for the next one maybe you should think about that! Just maybe think about the fact that your show might be good and plan for... Read more

Comments: 0
Rating:

Duplicate account

Complaint from Lakshmi on 10 June 2020 about Netflix.

We are extremely disappointed with Netflix for the way they have handled an issue of duplicate account. A duplicate account with an email id unknown to us(my husband me only users of Netflix) was generated and we were being... Read more

Comments: 0
Rating:

Inappropriate movie for Netflix

Complaint from majjdevine@gmail.com on 10 June 2020 about Netflix.

I feel your showing of the movie 365 Days is very in inappropriate and the content is way above M. I watched it and was disheartened that Netflix would show this Pornographic movie. Do you realize parents work and cannot keep... Read more

Comments: 0
Rating:

GRACE AND FRANKIE

Complaint from S.Walker on 09 June 2020 about Netflix.

Please do not cancel Grace and Frankie. It is so rare to have a show with so many seasons. It is also better than most of your other programming. Read more

Comments: 0
Rating:

Billed twice for same service

Complaint from Alan on 09 June 2020 about Netflix.

I have been billed twice by Netflix since December as I joined sky. Netflix have failed to recognise that gmail and googlemail are the same email provider. They have therefore created 2 accounts and therefore I have been billed twice... Read more

Comments: 0
Rating:

No dvd's in my que recieved

Complaint from Riverrick on 08 June 2020 about Netflix.

I have a lot of dvd's waiting for shipment. They on a short wait...but it has been a very long time!!! The only movies I can get are old movies I've already seen. Not good. I'm paying $30 a month... Read more

Comments: 0
Rating:

Advertising. Commercials in programming

Complaint from Michael Marontate on 08 June 2020 about Netflix.

WatchIng docu on Queen Jane last nite there were commercials. Is this a new Netflix policy coming for other programs? If so I will cancel Netflix. .Dont ruin a good thing. Mike Marontate Read more

Comments: 0
Rating:

Rude customer service

Complaint from Fung Yi Antonia on 08 June 2020 about Netflix.

I'm writing to complain about *** who I chatted with online on June 8th, 2020. I had interest in becoming a member on Netflix but had queries regarding fees, and content in different locations. *** was supposed to provide answers... Read more

Comments: 0
Rating:

subtitles

Complaint from kordapredrag@gmail.com on 07 June 2020 about Netflix.

Subtitles on the top of the screen?!?!?! Read more

Comments: 0
Rating:

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