no mobile signal
Complaint from rigamortice on 11 June 2020 about Netflix.
Tried to sign up to netflix, where we live there is no mobile signal so I don't have a mobile phone, netflix wants a mobile number to proceed Read more
Netflix complaints
Netflix Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 20, 2024
Netflix complaint process
Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Netflix?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Netflix complaints chart
We have received 39 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.
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Netflix complaint statistics
Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!
1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
1382 ratings
Netflix customer service FAQ:
Why should I file a complaint about Netflix on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.
What types of complaints can I file about Netflix on Complain.biz?
You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.
What are the most common complaints about Netflix?
According to our complaints database, some common complaints about Netflix include:
- Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
- Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
- Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
- Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
- Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.
Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?
While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.
How can I contact Netflix customer service directly?
After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.
How to contact the customer service of Netflix?
Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:
The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Netflix reviews: (1382)
Authentic experiences shared by our community for your benefit.
‘365’ Netflix original
Complaint from Vandarian on 11 June 2020 about Netflix.
I was in love with this movie until the end!! Completely ruined it!!! Horrible ending. That can’t just be it!! Please make a second one that’s about Laura somehow surviving, and continue the story on. Please, please, please!!! The world... Read more
my complaint is why does netflix act like cry babies. Taking little britain and league of gentlemen off teir platform. The death of George Floyd is not abaout tv shows. I respect black people but i have noticed on social... Read more
It keeps freezing and pausing during the whole shows I paid too much money for this to be happening Read more
I am infuriated.
Complaint from Good burger on 11 June 2020 about Netflix.
Excuse me Netflix I don’t know who you think you are or why you took Good Burger off of Netflix but I am infuriated at this. This just ruined my whole life that was my favorite movie in the whole... Read more
Possible Fraud
Complaint from PennyNoir on 11 June 2020 about Netflix.
Hello. I see a fee connected to my bank account for $12.99 several times and I don’t have a Netflix account and never signed up for one. Read more
Inappropriate content
Complaint from Nothappy on 10 June 2020 about Netflix.
Seems like every show I watch has homosexual scenes and content. If want to watch that, I will deliberately search them out. Nonetheless I don’t want to. I have impressionable teenagers in my home. I am about ready to cancel... Read more
Movie for kids shows murder of black man by 12yo
Complaint from Pearlz21 on 10 June 2020 about Netflix.
Hi. Scales, a kids movie on Netflix about a girl becoming a mermaid ends with a horrific scene where the only black male with a speaking role is murdered by the 12yo star of the film. After, everyone smiles and... Read more
comedy Eddie Murphy. Richard Pryor.. an Dave Chappell an couple more shows movies and comedy are racist . Comments towards or addressing an criticizing whites .. to me to black lives matter is just... Read more
Unauthorised debit of charges from my credit card
Complaint from Jasbir Singh on 10 June 2020 about Netflix.
I activated Netflix in the month of March 2020 and disconnected in the month of April 2020 My registered mobile no is 9815109043.company has charged through my credit card in the month of may and June 2020.please refund my money... Read more
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