Netflix complaint: Duplicate account
Filed 10 Jun 2020 by Lakshmi
We are extremely disappointed with Netflix for the way they have handled an issue of duplicate account. A duplicate account with an email id unknown to us(my husband me only users of Netflix) was generated and we were being billed twice since August 2019 till June 2020. Having realized this, I rang up the helpline. They were extremely helpful but could only refund the amount for 6 months. I requested Netflix to at least transfer the 5 months money to my currently running account which was also turned down. I further wanted to speak to the higher ups who could resolve this issue, but was of no avail.I lost an amount of Rs 3245- for an account fraudulently generated and got no help whatsoever from Netflix.
Report
Discussion
0 comments
No comments yet. Been through something similar with Netflix? Start the discussion above.
More Netflix complaints
View all 1,386sick movie
I will cancel my subscription and encourage everyone else to do so this movie is sick and should not be…
B.S.
hey Netflix maybe instead of releasing awesome shows and then making your customers wait forever for the next one maybe…
Inappropriate movie for Netflix
I feel your showing of the movie 365 Days is very in inappropriate and the content is way above M.…