Netflix complaint: Billed twice for same service

Name: Billed twice for same service
Item: Netflix
Rating: 2
Author: Alan

Open 9 Jun 2020 336 views Broadcasting Network Online Services

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Filed 9 Jun 2020 by Alan

I have been billed twice by Netflix since December as I joined sky. Netflix have failed to recognise that gmail and googlemail are the same email provider. They have therefore created 2 accounts and therefore I have been billed twice for the same product

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Case details

Status: Open
Company: Netflix
Filed: 9 Jun 2020
Rating: 2/5
Desired resolution: I would like a refund of £53.94
Problem: Billed twice through duplicate accounts
About: streaming subscription
At stake: £53.94

Progress

Filed
Company notified
Company replied
Resolved

9 Jun 2020 Complaint filed and published
9 Jun 2020 Message from Bizzy: we notified Netflix about this complaint.

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