Stop and Shop Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Stop and Shop over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on May 2, 2024

Stop and Shop complaint process

Do you have a dispute or had a bad customer experience with Stop and Shop? Submit your Stop and Shop complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Stop and Shop.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Stop and Shop complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Stop and Shop?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Stop and Shop complaints chart

We have received 17 complaints about Stop and Shop over the last 12 months. The graph below shows a monthly breakdown.

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Stop and Shop complaint statistics

Curious about Stop and Shop's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!

304
Total complaints
303
Open Complaints
0
Complaints pending
1
Complaints resolved
1.0
/10 304 ratings

0% of all complaints resolved

0%

Stop and Shop reviews: (304)

Authentic experiences shared by our community for your benefit.

Damage in parking lor

Complaint from Tonimarie 71 on 22 February 2022 about Stop and Shop.

I just went to Stop shop on Cottage st Pawtucket and as I was driving through to get to the parking at the first door. I feel into a huge whole and there was no way of avoiding it and... Read more

Comments: 0
Rating:

PRICE RIP-OFF

Complaint from RICH GRENIER on 18 February 2022 about Stop and Shop.

PURCHASED 4-PACK MUFFINS AT $5.99 , PAID $4.99 THE PRIOR WEEKS , PAID 3.99 NOT LONG AGO , MUFFIN TUESDAYS AT 2.99 . THE GOOD PART ABOUT THIS , I PROBABLY WILL LOSE WEIGHT KNOW . THANK YOU ! Read more

Comments: 0
Rating:

Product complaint.

Complaint from Pmzerbe on 16 February 2022 about Stop and Shop.

I am a ong time shopper at various Stop and Shop locations in my area. Lately, the prices and product availability has been hit and miss. I have always purchased Stop and Shop frozen assorted vegetables, The... Read more

Comments: 0
Rating:

Worst Stop and Shop on Long Island

Complaint from ab2578 on 15 February 2022 about Stop and Shop.

Let me start off by saying this supermarket is so horrible I had to exprience a racist manager by the name of Brendon he was so rude all I ask was about no carts in the store every single time... Read more

Comments: 0
Rating:

Closed almost 30 minutes early

Complaint from Didntgetmygroceries272022 on 08 February 2022 about Stop and Shop.

Tonight I arrived at the Stop n Shop on Fulton Ave in Hempstead, NY (Store 0556) and by 9:35 when I arrived staff had created barriers of carts blocking the entrances and shut the doors off. Customers were turned away... Read more

Comments: 0
Rating:

Hit and run

Complaint from Karmaizuke on 02 February 2022 about Stop and Shop.

Truck number plate XGXV86 scratch my car and when I pulled over he stopped and drove away. Accident happened 02022022 at 12:24AM. Read more

Comments: 0
Rating:

Failure to restock Powdered Jelly Donuts

Complaint from Maria255 on 26 January 2022 about Stop and Shop.

Stop Shop - Powered Jelly Donuts I have been going to the Stop and Shop located at 425 Lewandowski Street, Lyndhurst, NJ 07071 (store 0819) since all the supermarkets in my town have closed. This store does not restock... Read more

Comments: 0
Rating:

shopping bags

Complaint from Junive on 26 January 2022 about Stop and Shop.

I understand all about going green and saving earth, but it's going to take more then just a few bags to save our earth. I do not have a problem with that. However it is becoming increasingly frustrating to... Read more

Comments: 0
Rating:

Digital coupons

Complaint from Paula Thomas on 23 January 2022 about Stop and Shop.

I have shopped at your store for 30 yrs. I am usually satisfied with the service. Since you started the digital coupon gimmick, I hate to shop. It takes me 12 to 1 hour to choose the coupons and get... Read more

Comments: 1
Rating:

Rude and Questionable Competence

Complaint from Unhappy Senior Citizen 77 on 23 January 2022 about Stop and Shop.

My wife and I were in checkout lane at approximately 3:12 PM today (1222022). The cashier scanned our items. When it was time to pay we gave him a $30 stop and shop card that we received on... Read more

Comments: 0
Rating:

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