While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Stop and Shop over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 19, 2024
Do you have a dispute or had a bad customer experience with Stop and Shop? Submit your Stop and Shop complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 18 complaints about Stop and Shop over the last 12 months. The graph below shows a monthly breakdown.
Curious about Stop and Shop's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Irene McGraw on 24 February 2023 about Stop and Shop.
I truly hate it when I'm still packing my groceries into my bags, with no assistance from the cashier, and they start ringing up the next customer. I think it's rude and unprofessional. Read more
Complaint from Shop any store but stop and shop on 23 February 2023 about Stop and Shop.
Once again I purchased a product based on a posted price for a product and then it did not ring up at that price. When I went to th service desk Dottie was extremely rude and unhelpful. I returned the... Read more
Complaint from Mrs. F on 22 January 2023 about Stop and Shop.
This is some it tge stems I picked out of the bag of frozen green beans. Instead of these being in the trash my family could have eaten them. It's not only gross but a safety concern if my granddaughter... Read more
Complaint from Bobby Sinatra on 19 January 2023 about Stop and Shop.
The worst display of customer abuse ..cashier walks off post after not knowing what tobill..mgr co.es over and doesnt say a word to ask what is the issue.Chases us out of store w some fake security..whispers threats to my fiance... Read more
Complaint from jjs4500@sbcglobal.net on 12 January 2023 about Stop and Shop.
I have been trying to sign up for SS Digital coupons for weeks. I am set up with SS for regular sales. Does Digital Coupons require another account setup. This is crazy. Read more
Complaint from MB11 on 07 January 2023 about Stop and Shop.
terrible, unprofessional and unacceptable behavior of security guy, abuse of power, will describe in private information Read more
Complaint from debmason69@yahoo.com on 02 January 2023 about Stop and Shop.
One of your employees was working by the bank today for self checkout. But she called me sir, when I’m a woman. She gave me an attitude, when I was trying to explain something to her. And she didn’t... Read more
Complaint from dorapapa on 29 December 2022 about Stop and Shop.
Yesterday (Dec.28, 2022) my receipt showed that I had 1004 GO points. This morning (Dec. 29, 2022) the StopandShop website states that I have O GO points--that's it--with no explanation about how my 1004 points had vanished overnight! ... Read more
Complaint from Sabrina83 on 22 December 2022 about Stop and Shop.
I did my shopping at the store in Arlington today at 2 p.m. at the checkout. I put the shopping and gifts card to offer for Hollidays for domestic violence survivors in Hyde Park housing in Boston. the cashier was... Read more
Complaint from Sabrina83 on 22 December 2022 about Stop and Shop.
I did my shopping at the store in Arlington today at 2 p.m. at the checkout. I put the shopping and gifts card to offer for Hollidays for domestic violence survivors in Hyde Park housing in Boston. the cashier was... Read more
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