Charging account
Complaint from Dentalmom1966 on 07 April 2020 about Netflix.
I dropped Netflix months ago but you are charging my account. Read more
Netflix complaints
Netflix Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 16, 2024
Netflix complaint process
Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Netflix?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Netflix complaints chart
We have received 38 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.
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Netflix complaint statistics
Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!
1381
Total complaints
1381
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
1381 ratings
Netflix customer service FAQ:
Why should I file a complaint about Netflix on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.
What types of complaints can I file about Netflix on Complain.biz?
You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.
What are the most common complaints about Netflix?
According to our complaints database, some common complaints about Netflix include:
- Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
- Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
- Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
- Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
- Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.
Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?
While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.
How can I contact Netflix customer service directly?
After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.
How to contact the customer service of Netflix?
Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:
The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Netflix reviews: (1381)
Authentic experiences shared by our community for your benefit.
Hi, Unfortunately thare is a massive amount of subs missing on the Korean, Spanish and Italian movies. I tried to contact about that before. It's ridicules here in Norway with the missing of english subtitles. Cun u please hire a capable... Read more
Removing pretty little liars.
Complaint from Alex Seaman on 06 April 2020 about Netflix.
It’s a really good tv series and it will negatively affect many people including myself if it is removed. Read more
Removal of a seried
Complaint from Keith snow on 05 April 2020 about Netflix.
While I am watching Republic of Doyle on ly on series 3 of 6 netflix removes it and I am left in limbo half way through a series, this is not right. If the owners of netflix were half way... Read more
A show on netflix skips a season
Complaint from shwz on 05 April 2020 about Netflix.
I was watching these series on netflix my hero academia (In Pakistan)and when I completed season one it's skipped S2 and played season three.I thought it was a bug so I tried it on another device and it didn't work. I chatted... Read more
I was charged 10 dollars
Complaint from Ade on 05 April 2020 about Netflix.
Netflix says that when u make an account the first month is free then after u will be charged but I still got charged Read more
Republic of Doyle
Complaint from joanc on 05 April 2020 about Netflix.
Why would you take a series like Republic of Doyle off when people are in the middle of watching it? Read more
Free Trial Scam
Complaint from khanjunior29 on 05 April 2020 about Netflix.
I am a new user to Netflix and since the much hyped show Money Heist is a Netflix exclusive, I decided to give Netflix a go as they appealed saying I would get a 30 days free trial. But when... Read more
My account has been billed by Netflix and now it’s being held Read more
Where’s my Line of Duty???
Complaint from Doreen Phimister on 05 April 2020 about Netflix.
What????? I’m in the middle of Series 3. Please settle things and get it back on. Read more
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