Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 29, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 38 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

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Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1382 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

Debit card problem

Complaint from Susan Reed on 10 April 2020 about Netflix.

I tried to sign up for service. I go to Chase Bank. Somebody had stole my card. That would be my ATM card. Chase Bank sent me a brand new one which I thought was activated. Because I had... Read more

Comments: 0
Rating:

Subsrciption Update

Complaint from adeola on 09 April 2020 about Netflix.

Hello Netflix, I tried to sign up to Netflix some time in February 2020 but my card was rejected. I was sure the sign up was cancelled by the company. Fast forward to April 8, 2020, I get a debit of N2900... Read more

Comments: 0
Rating:

How Dare You

Complaint from AngryWitch333 on 09 April 2020 about Netflix.

You have a show called explained and in an episode, cult you demonize a lot of healthy practices. Your actors state meditation and yoga as being how a cult gets you hooked. Later you show YouTubers as if they're cult... Read more

Comments: 0
Rating:

Mindhunter & Messiah

Complaint from Kimberly on 09 April 2020 about Netflix.

I’m mad that you put out a show and get people hooked then don’t renew it. Like Mindhunter. Loved that show and now it’s not coming back?!?! What about messiah??? What a great concept. And you don’t renew?!?! You leave... Read more

Comments: 0
Rating:

Complaint to Netflix

Complaint from Jessicacleary12 on 08 April 2020 about Netflix.

I have a complaint about Netflix removing the show pretty little liars as it’s a very popular show and many people and down due to the upcoming removal of the show because they enjoy it and it’s a very well... Read more

Comments: 0
Rating:

Charged for new customer

Complaint from Rebina on 08 April 2020 about Netflix.

I am new customer on Netflix. I heard that 1st month will be free trial but I got charged. Read more

Comments: 0
Rating:

Mix up

Complaint from Will Tippett on 07 April 2020 about Netflix.

As I'm going through Netflix trying to find something to watch I go on to the film and its not what the picture is its something completely different most films are the same there all mixed up Read more

Comments: 0
Rating:

dissatisfied

Complaint from heaven_leigh03 on 07 April 2020 about Netflix.

i watched love is blind and jessica and mark didn’t get married. they were perfectly fit for each other and they should have got married before anyone else. especially barnett and amber. i am very disappointed in this show now... Read more

Comments: 0
Rating:

Debit purchased but my email showing invalid

Complaint from Adeel on 07 April 2020 about Netflix.

Hey there! Its me i just brought Netflix 39 amounts package and i entered my email and i got signed in in brower but when i entred my email in netflix app its showing my email invalid and they... Read more

Comments: 1
Rating:

unfair

Complaint from i love england on 07 April 2020 about Netflix.

it’s unfair how there are different movies tv shows etc in different countries. I think you should have the same content in every country, because America get British tv shows that we can’t even get in the UK Read more

Comments: 0
Rating:

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