Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on May 12, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 38 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

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Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1381
Total complaints
1381
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1381 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1381)

Authentic experiences shared by our community for your benefit.

Series -Hollywood

Complaint from What s good for one is good for all on 25 June 2020 about Netflix.

Due to resent racial tensions in this country this series will cause more tension especially by promoting the racist remarks from the black man in episode 4 and 5 call white people shitty while he plays a homosexual man having... Read more

Comments: 0
Rating:

ILLEGAL, UNAUTHORIZED BILLING COLLECTION

Complaint from Eric Bravo on 25 June 2020 about Netflix.

My name is MARIO ERIC BRAVO, from the Philippines, a former NETFLIX subscriber in 2019...I have already terminated my subscription in 2019 but NETFLIX continues to bill and collect 369 pesosmonth up to June 2020 without my authorization. Mode... Read more

Comments: 0
Rating:

this is important

Complaint from rosehess1991@gmail.com on 25 June 2020 about Netflix.

I am deeply disappointed that you didn’t make another netflix series of gypsy and i think you should continue that series. Thank you Read more

Comments: 0
Rating:

The Politician

Complaint from Mad SPED Mom on 24 June 2020 about Netflix.

Shame on you for your show, “The Politician.” To put a caution for mental health at the beginning is one thing, but how about a warning for the fact that individuals with disabilities are being made fun of?! In a... Read more

Comments: 0
Rating:

Subtitles

Complaint from Barbara Tirone on 24 June 2020 about Netflix.

So many of your shows are in subtitles My husband has eye problems related to diabetes and cannot read the subtitles. It limits a lot of what we can watch! Read more

Comments: 0
Rating:

Programing

Complaint from rln48g47@gmail.com on 23 June 2020 about Netflix.

I'm sick of paying for your network and not be able to unstand what the cast are says, this is the USA, we here speak American English, half if not more of the shows are some other langrage that I... Read more

Comments: 0
Rating:

Unessecary censorship

Complaint from EDL7 on 23 June 2020 about Netflix.

Unjust censorship on anime that can be seen in real life series or movies too. If they are to censor nsfw or 18 scenes in anime, they should just censor every show and movies aside from anime. It just ruines... Read more

Comments: 0
Rating:

Wasp

Complaint from Cuba Libre on 22 June 2020 about Netflix.

Wasp is being advertised as Communist propaganda Cuba is being shown as a wonderful place which it is NOT This movie is so offensive to Cuban descendants as the Castro regime has killed those who oppose their communist regime. To continue... Read more

Comments: 0
Rating:

Unfair and uninformed charges

Complaint from srinija10@gmail.com on 22 June 2020 about Netflix.

I subscribed for Netflix for the first time yesterday ie. 21st June. On the first page it was mentioned that there is a free trial of 30 days after which you will be charged for the next month. It was... Read more

Comments: 0
Rating:

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