Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 28, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 38 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

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Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1382 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

Unfair and uninformed charges

Complaint from srinija10@gmail.com on 22 June 2020 about Netflix.

I subscribed for Netflix for the first time yesterday ie. 21st June. On the first page it was mentioned that there is a free trial of 30 days after which you will be charged for the next month. It was... Read more

Comments: 0
Rating:

Airing dramas.

Complaint from lenabastet on 21 June 2020 about Netflix.

I'm from Spain, paying monthly for a quality streaming service, and Netflix isn't giving me what it's giving other countries. I'm a fan of asian dramas and netflix does have a lot of them, there's no problem with that. The... Read more

Comments: 0
Rating:

Spoilers

Complaint from chanelbroeker on 20 June 2020 about Netflix.

For background, Paradise PD is show about a police department. One of their big cases is to bust this argyle meth king pin. They do not know who he is, but they do know that one of their cops is... Read more

Comments: 0
Rating:

Show Never Have I Ever is Stigmatising Short People

Complaint from sadgirl on 19 June 2020 about Netflix.

Recently I have started watching the show 'Never Have I Ever' which is a comedic drama on Netflix. It's a great show besides the fact that many of the stars are saying potentially harmful things about short people. I recognise... Read more

Comments: 0
Rating:

13 Reasons Why - Broomstick Scene

Complaint from XxHailst0rmxx on 17 June 2020 about Netflix.

I am asking that you please remove the scene with the broomstick in the bathroom. Kids are very easily influenced and may think it's funny to do that to somebody and end up killing them. Please remove that scene. I... Read more

Comments: 0
Rating:

Gay lovers introduced on a Y-7 program

Complaint from Netflix social programming on 17 June 2020 about Netflix.

The show kipo is great my kid loves it. But there are two male characters that are obviously flirting with each other and one kisses the other. This is totally inappropriate for a Y7 program. Any kind of sexual undertone... Read more

Comments: 0
Rating:

Bring back Luke Cage

Complaint from Stephie on 17 June 2020 about Netflix.

I really enjoyed watching all the Marvel stories, but my absolute favorite was Luke Cage!! I am very upset that it was cancelled after 2 seasons. Please bring it back! Read more

Comments: 0
Rating:

Pointless removal of a show

Complaint from Maeve on 16 June 2020 about Netflix.

The British TV shows titled 'the mighty boosh' and 'little Britain' have been removed along the premises that there are white actors portraying black characters in some scenes. I feel that this is no reason to remove such hilarious content... Read more

Comments: 0
Rating:

racism on netflix

Complaint from birmingham_dustin on 16 June 2020 about Netflix.

i am extremely offended by the racist nature of the black lives matter section on netflix. The spike lee film Da five bloods makes mention in the credits of the blackkklansman. The new Dave chappelle speciel makes reference to laura... Read more

Comments: 0
Rating:

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