Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 28, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 41 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

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Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1382 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

Series removal

Complaint from Fatima.desai01@gmail.com on 16 June 2020 about Netflix.

I would like to know why all of a sudden the series Blacklist and Suits has been removed from our nedflix in South Africa. Read more

Comments: 0
Rating:

Membership cancelled but still charge monthly fee

Complaint from Klburbano on 16 June 2020 about Netflix.

I was stuck outside the country due to COVID-19. I cancelled my membership to Netflix in March 2020 because my friend’s smart TV had it and I was unemployed. I was stilled charged the monthly membership because I was... Read more

Comments: 0
Rating:

Racist and insulting nature of programmes

Complaint from Jennifer Ryan on 15 June 2020 about Netflix.

I noticed that after the protests of last weekend you have included material, documentaries and films which are under the umbrella “Black Lives Matter. I haven’t watched everyone but a sample was enough to really offend me. They... Read more

Comments: 0
Rating:

Stop taking great shows off

Complaint from Corey Skorupa on 15 June 2020 about Netflix.

First Dick Van Dike was cancelled made my kids depressed to this day. That is an American classic. Then you canceling ANDY GRIFFITH??????m Seriously the best shows you are canceling and you killing my kids as if they haven't... Read more

Comments: 0
Rating:

RACIST

Complaint from Unhappyuser on 14 June 2020 about Netflix.

I pay good money for netflix and all I've got is BLM plastered all over it!! All the trailers are about it and every other movie is. I'm so disappointed in Netflix. Where are the programs promoting other races?? Its... Read more

Comments: 0
Rating:

Payment issue

Complaint from Indraneel Dutta on 14 June 2020 about Netflix.

Payment of Rs 649 was processed successfully last month on the 5th of May, 2020. After a month Netflix is showing the message which is asking for my banking credentials to process my last payment which was already cleared. Proof... Read more

Comments: 0
Rating:

To much gay shows and blm

Complaint from Dany on 14 June 2020 about Netflix.

I have kids and on Netflix is all about black lives matter and gay s%€|. I will cancel my subscription. I don’t want to see more gay or blm crap on my feed . I pay and is what I... Read more

Comments: 0
Rating:

Child program

Complaint from Nanma69 on 13 June 2020 about Netflix.

Can you explain why mowtown magic is classified as a U yet next to it says contains threats and violence is it because the character are black. I've been watching this with my granddaughter and she loves to dance to... Read more

Comments: 0
Rating:

Inappropriate child content

Complaint from LCollins on 13 June 2020 about Netflix.

In the children’s section of Netflix there was a movie called Chappue (Cert 12) that has actual shooting of people and swearing (fkis used). Wholly inappropriate. Additionally, there is adult (soft porn content) showing amongst the cartoon movie selection. Read more

Comments: 0
Rating:

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