Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on May 5, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 38 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

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Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1381
Total complaints
1381
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1381 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1381)

Authentic experiences shared by our community for your benefit.

Anime versions in English

Complaint from Tera94Carter@gmail.com on 20 April 2020 about Netflix.

When ever I search for Anime on Netflix there is no option to put them in English Dub. The option always ask if I want English Subtitles which is not what I am looking for. At least on Hulu they... Read more

Comments: 0
Rating:

Poor customer service

Complaint from Noone on 20 April 2020 about Netflix.

I clicked on 30 day free trial then signed up using my globe account. Because I don't give out my cc. I double checked my billing and it said payment due May 9 well after a week they cut... Read more

Comments: 0
Rating:

Racist Programming

Complaint from MindSyphon on 20 April 2020 about Netflix.

BlackAF is a white bashing, blatantly racist show promoting and furthering racism rather than trying to solve it. This show is the most vile, and obscene garbage to ever be placed in a streaming service then promoted by... Read more

Comments: 0
Rating:

Poor customer service

Complaint from Noonemx on 20 April 2020 about Netflix.

I clicked on 30 day free trial then signed up using my globe account. Because I don't give out my cc. I double checked my billing and it said payment due May 9 well after a week they cut... Read more

Comments: 0
Rating:

Ironfist

Complaint from sagemcdonald162@gmail.com on 20 April 2020 about Netflix.

I am extremely displeased with the fact you will not continue the Ironfist series. I cannot even describe how disappointed I am with the fact you have no finally to the series. There were SO many loose ends. I am... Read more

Comments: 0
Rating:

Very poor movie delivery

Complaint from mtnlyon001@aol.com on 20 April 2020 about Netflix.

Movies that had been at the top of my list for many months were not delivered. I called and complained several times and only got lip service. The need to carry more copies of the popular movies and if not... Read more

Comments: 0
Rating:

Series

Complaint from Lull on 19 April 2020 about Netflix.

I was in the middle of watching pretty little liars and was really enjoying myself Read more

Comments: 0
Rating:

Very upset

Complaint from Chantelle on 19 April 2020 about Netflix.

Please can you put pretty little liars back onto Netflix I was really into it and I woke up this morning and it was gone I'm very upset that it was taken off as i was very interested in it... Read more

Comments: 0
Rating:

Too hot to handle

Complaint from Mom on 19 April 2020 about Netflix.

I cannot believe that Netflix would put such a show on Netflix! With how Progressive this world is how could you subjugate women to this. I used to have such respect for Netflix and all of it has gone out... Read more

Comments: 0
Rating:

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