Lidl Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Lidl over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on May 7, 2024

Lidl complaint process

Do you have a dispute or had a bad customer experience with Lidl? Submit your Lidl complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Lidl.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Lidl complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Lidl?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Lidl complaints chart

We have received 19 complaints about Lidl over the last 12 months. The graph below shows a monthly breakdown.

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Lidl complaint statistics

Curious about Lidl's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!

229
Total complaints
228
Open Complaints
0
Complaints pending
1
Complaints resolved
1.4
/10 229 ratings

How to contact the customer service of Lidl?

Below, you will find the contact information for the complaint department of Lidl. To amplify the impact of your complaint, please use our complaint form.

Contact form:

If you want to reach out to Lidl through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Lidl reviews: (229)

Authentic experiences shared by our community for your benefit.

Misleading Advertisement

Complaint from Unhappy Lidl Customer on 16 October 2021 about Lidl.

I made a special trip to the Woodstock Lidl store to purchase the sirloin steaks that were advertised for $3.99 (3 pack). I could not find the three pack so i spoke to the manager. He said he would honor... Read more

Comments: 0
Rating:

Acting manager rude and angry

Complaint from Danmack on 14 October 2021 about Lidl.

While checking out today, there was a question regarding a discounted item (buy one get one half off). When asked, check out clerk called the acting manager who came to his position, addressed my wife rudely for questioning the... Read more

Comments: 0
Rating:

Not handicapped friendly

Complaint from Barry Strumeier on 08 October 2021 about Lidl.

Lidl, encourages shoppers to move quickly to a bagging area. The lidl store removed the area where customers are supposed to bag groceries, the manager offered no solution. That coupled with store associates who wait for lines to form before opening... Read more

Comments: 0
Rating:

Bad flood

Complaint from JaneIngram on 07 October 2021 about Lidl.

Bought a New York Strip steak. When I opened it and removed the steak it was slimy and smelled bad. I called 844-747-5435 and filed a complain. Case No. 00825352. But I also bought a package of 4... Read more

Comments: 0
Rating:

LIDLE PLUS.

Complaint from paulstaughton on 01 October 2021 about Lidl.

WHEN I WENT TO ENTER MY LIDLE PLUS APP THE SYSTEM IN STORE WAS NOT WORKING.I WAS ENTITALED TO A £10 DISCOUNT WHICH I DID NOT RECEIVE. THIS IS NOT THE FIRST TIME THE IN STORE SYSTEM HAS BEEN OUT... Read more

Comments: 0
Rating:

food poisen

Complaint from ianfinney1947@yahoo.co.uk on 26 September 2021 about Lidl.

i bought a beef and black bean with rice. After following cooking instructions i only ate two fork full it tasted off so i through it away.That night i was sick and diarrhoea next day was even worse. I phoned... Read more

Comments: 0
Rating:

Didn't accept my international Visa Sapphire from Chase Bank

Complaint from USA shopper in Lidl store on 19 September 2021 about Lidl.

I'm visiting my disable sister in Sweden. Within last two weeks I'm doing shopping for her while visiting from USA. I did shop in Lidl number of times, and my shopping was properly deducted from my bank account. Today (Sept. 19)... Read more

Comments: 0
Rating:

£5 off £25 spend voucher not working

Complaint from Terry Saunders on 19 September 2021 about Lidl.

On 16921 I entered your Waltham Abbey store and spent £31.71 on various goods. On checkout I presented a £5 off £25 spend voucher to the cashier. He said They don't work and returned the voucher to me .... Read more

Comments: 0
Rating:

Bombastic attitude of Thomas Pocock service agent

Complaint from Ever use Lidi again on 18 September 2021 about Lidl.

Bought a packet of bacon. Labelled 14 rashers. Only 7 in pack. Contacted Lidi the person tried to tell me it was an average amount , since she has 7 been an average of 14 ? I found his... Read more

Comments: 0
Rating:

sanitising facilities

Complaint from kay.r.owen@gmail.com on 16 September 2021 about Lidl.

For over one month there has been no hand sanitiser available at the shop exit. I have reported this to staff 3 times.. There is large container of solution but the top plunger has been broken for several weeks... Read more

Comments: 0
Rating:

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