food arrived an hour late .
Complaint from twestley7@gmail.com on 05 July 2022 about Just Eat.
Our food arrived over an hour late . It was uneatable . All mushy in the burger and the fat clinging onto the bun . Read more
Just Eat complaints
Just Eat Complaint Sentiment: Neutral
Our sentiment meter has detected that Just Eat complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +14%. While some customers might experience challenges with Just Eat, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 17, 2024
Just Eat complaint process
Do you have a dispute or had a bad customer experience with Just Eat? Submit your Just Eat complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Just Eat.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Just Eat complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Just Eat?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Just Eat complaints chart
We have received 45 complaints about Just Eat over the last 12 months. The graph below shows a monthly breakdown.
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Just Eat complaint statistics
Curious about Just Eat's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
142
Total complaints
140
Open Complaints
0
Complaints pending
2
Complaints resolved
1.1
142 ratings
How to contact the customer service of Just Eat?
Below, you will find the contact information for the complaint department of Just Eat. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
+44-243-7777
Contact form:
You can contact the customer service of Just Eat by calling +44-243-7777. If you want to reach out to Just Eat through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Just Eat reviews: (142)
Authentic experiences shared by our community for your benefit.
I did not receive my order
Complaint from pointon123@hotmail.co.uk on 04 July 2022 about Just Eat.
I did not receive my McDonald order and there is no way to contact customer services. It states it was delivered,but I have not received it. Read more
My order never came.
Complaint from Nigel Dorrington on 27 June 2022 about Just Eat.
On Sataday I had my neaces and nephews around we decided to have kfc for our tea I spent £52 all together however it never came 3 hours later I drove to kfc on gorleston high street and she basically... Read more
Awaiting refund
Complaint from Jodie Dorton on 22 June 2022 about Just Eat.
Food ordered through just eat looked off and had a hair on it. I returned it. I am now chasing a refund through Just Eat but they are telling me this needs to go through the Food Standards Agency. FSA... Read more
Food not delivered, deceptive scam delivery screen
Complaint from Jdallas on 18 June 2022 about Just Eat.
I ordered food from this company and they did not deliver even after claiming via tracker that the driver was at my home for over 10 minutes. Read more
Food cold lettuce brown and missing dip
Complaint from lynhalfpint1 on 13 June 2022 about Just Eat.
Firstly driver would not deliver to door so had to go and pick up at gate His excuse was gate is locked hasnt got a lock on it Food cold lettuce brown Tastes off missing dip All in all horrendous... Read more
Refund and service from old moat house
Complaint from amanda henighan on 29 May 2022 about Just Eat.
I complained as food arrived cold and then been told they will refund £5. I am not happy as the food was cold, but I paid £16 for a large carvery and what I received was more a regular carvery.... Read more
Order cancelled as they did not want to fulfil £27 worth of discount
Complaint from Dogz on 27 May 2022 about Just Eat.
We placed an orderfor Burgers at Teddys on Rockingham Road in Kettering, Northamptonshire whereby as we place orders regularly with this establishment we had earnt discount to the sum of £27. Teddys cancelled the order on us with no explanation. I... Read more
Food |Delivered cold and 45 min late
Complaint from Nick NIkolov on 24 May 2022 about Just Eat.
Food |Delivered cold and 45 min late Read more
Refund request
Complaint from IainSwan on 21 May 2022 about Just Eat.
I ordered lunch from Cafe Azera through the Just Eat application The driver was due to deliver at 3.25 p.m. yesterday. The driver arrived late at 3.27 and proceeded to sit outside my house before driving off without delivering. He... Read more
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