While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Shoppers Drug Mart over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 5, 2024
Do you have a dispute or had a bad customer experience with Shoppers Drug Mart? Submit your Shoppers Drug Mart complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 35 complaints about Shoppers Drug Mart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Shoppers Drug Mart's track record in addressing complaints within the Pharmacy category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Shoppers Drug Mart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Shoppers Drug Mart by calling 416-256-9642. If you want to reach out to Shoppers Drug Mart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from RawanM on 14 June 2021 about Shoppers Drug Mart.
Got an Aveeno lotion but it was the wrong type I needed the frequency free instead of the methanol so went back for an exchange, had a really bad allergic reaction after using the cream on my face including my... Read more
Complaint from Unhappy Person on 08 June 2021 about Shoppers Drug Mart.
Issue is with medication: DICLOFENAC - The first issue was ( sorry I have to guess on time) approx 1 year ago I was covered for most of medication and was picking up this DICLO.. for the pain... Read more
Complaint from November59 on 07 June 2021 about Shoppers Drug Mart.
As a advertised item in flyer, I was interested in redeeming pc optimum points to purchase the asus chrome book. I spent approx 2 hours going to 4 locations without success. No signs saying product unavailable, and nothing offered in... Read more
Complaint from Screamqueen421 on 04 June 2021 about Shoppers Drug Mart.
I have been going to this shoppers for YEARS off and on. Im talking sonce 2013. I am a methadone recipient and have never had issue ubtill early may of 2021 when i went in to get my dose, and... Read more
Complaint from Nikila07 on 03 June 2021 about Shoppers Drug Mart.
We just went to Shoppers drug mart and the cashier was insanely rude. She had a huge attitude that was just unacceptable. There was a sale on chocolate bars and she complained she would have to do a... Read more
Complaint from Susanta on 27 May 2021 about Shoppers Drug Mart.
I was waiting for nearly 10 minutes at the line. There was only one girl at the Front store till. One lady was buying and returning the items bought by her. She took a long time. My turn came after... Read more
Complaint from jdnygaard on 22 May 2021 about Shoppers Drug Mart.
I was treated beyond disrespect and unbelievable nastiness trying to get my prescriptions filled by two female pharmacists on 2 sep occasions I had the prescriptions from my Doctor but I guess they were above my Doctor and hastled me when... Read more
Complaint from Jroseaguiar on 22 May 2021 about Shoppers Drug Mart.
Hi, I recently bought a perfume sample set from shoppers but realized later that I bought the wrong one. I intended to buy the delux perfume sample set. The shoppers that I bought it from was not as close as... Read more
Complaint from jafferya4608 on 22 May 2021 about Shoppers Drug Mart.
I went to self check out machine and I scanned 1 item the total came to $32.00 the machine over charged me it should no be my responsibility to clear previous items put in by previous customers I was... Read more
Complaint from Anna26 on 19 May 2021 about Shoppers Drug Mart.
I purchased a BestBuy gift card at Shoppers Drug Mart paying cash money. The Value of the card is more than 300 CAD. The card is invalid and can't be used. People at Shoppers saying they need to investigate,... Read more
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