While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Shoppers Drug Mart over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 23, 2024
Do you have a dispute or had a bad customer experience with Shoppers Drug Mart? Submit your Shoppers Drug Mart complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 38 complaints about Shoppers Drug Mart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Shoppers Drug Mart's track record in addressing complaints within the Pharmacy category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Shoppers Drug Mart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Shoppers Drug Mart by calling 416-256-9642. If you want to reach out to Shoppers Drug Mart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Mannymnm on 27 September 2023 about Shoppers Drug Mart.
Purchased this $80 teeth whitening kit from the 1202 West Pender St SDM in Vancouver and the whitening pens turned out to be defective. SDM refused to refund or exchange the product for me referred me to the... Read more
Complaint from Deenice on 14 September 2023 about Shoppers Drug Mart.
My Dr faxed in a prescription yesterday just before 5pm September 12 I call the store later on that evening at 6:48pm and asked if was ready the lady that was on the phone said no she put on... Read more
Complaint from Salimah on 08 September 2023 about Shoppers Drug Mart.
Despite having paid 50 dollars for a consult , an added fee for each time I get injected three different days of 60.00. That’s very disappointing for a one Minute process . An organization of your caliber needs to support... Read more
Complaint from AngelaShulman on 11 August 2023 about Shoppers Drug Mart.
This pharmacy needs corporate involvement. I visit this pharmacy twice a month to pick up my mother's medications and every time I visit, the staff is incredibly rude, unprofessional, not helpful and horrible. The pharmacy assistant is so rude... Read more
Complaint from JustChill on 01 August 2023 about Shoppers Drug Mart.
Around noon, my sister and I went to the Shoppers Drug Mart on Derry and McLaughlin in the hope of buying the MISS DIOR EAU DE PARFUM the pink one (not blooming bouquet) from the perfume section. We were looking... Read more
Complaint from Duabetic on 30 July 2023 about Shoppers Drug Mart.
This is the second time with this pharmacy at 500 country hills Blvd Ne Calgary AB that happen the same. I always buy with them all my supplies of my diabetes. I went today july 30th at 11 to get... Read more
Complaint from Yovn on 28 July 2023 about Shoppers Drug Mart.
Code don't work on my phone like I tunes card or amazon card Read more
Complaint from KitM on 27 July 2023 about Shoppers Drug Mart.
Talked with 2 different female employees, one in the beauty area. She couldn’t figure out why the item didn’t match the receipt. I only shop at this location. Went downstairs to speak with the cashier to which immediately I was... Read more
Complaint from FARMAN on 19 July 2023 about Shoppers Drug Mart.
I only had one prescription to pick it up a lady who works there said take your prescription back we can’t do anything if you don’t wait for one to two hours ! whata professional staff I asked for manager... Read more
Complaint from VickyDRebhi on 17 July 2023 about Shoppers Drug Mart.
I went in saturday to buy for 60$ pre taxes. Self serve checkout and double check and it told me my points are gonna be there as a pop up. Clerk told me to email in the app since they arent... Read more
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