While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Shoppers Drug Mart over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with Shoppers Drug Mart? Submit your Shoppers Drug Mart complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 38 complaints about Shoppers Drug Mart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Shoppers Drug Mart's track record in addressing complaints within the Pharmacy category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Shoppers Drug Mart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Shoppers Drug Mart by calling 416-256-9642. If you want to reach out to Shoppers Drug Mart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from niktan on 29 June 2021 about Shoppers Drug Mart.
Very bad experience I had at the store. I went to Sdm located at 350 St. George Street, Moncton, NB E1C1X1 on June 28th 2021. was given a Tylenol bottle after I asked her for one. I took that... Read more
Complaint from Nick Dzu on 25 June 2021 about Shoppers Drug Mart.
My LCBO 100 CA was not activated. It took an hour at LCBO store to find out and I was forced to pay by other way. Shoppers Drug Mart customer service switched my call to LCBO customer service line just... Read more
Complaint from Mclune on 25 June 2021 about Shoppers Drug Mart.
Was given gift card for Uber eats which I don't use Read more
Complaint from Old Grannie on 24 June 2021 about Shoppers Drug Mart.
Your flyer is the worst publication i have ever seen I do not know if they are all the same across Canada, but the ones we get in southern B.C. Are all different sizes, and are impossible to... Read more
Complaint from Viktor on 23 June 2021 about Shoppers Drug Mart.
We noticed lgbt symbols and stickers at those locations. We don't want any lgbt symbols to be displayed in Shoppers Drug Mart stores. Therefore, we will try not to buy from thos stores and reduce buying from other Shoppers Drug... Read more
Complaint from Aman077 on 22 June 2021 about Shoppers Drug Mart.
Aveeno Moisturizer with SPF was in the aisle of Sunscreens and it was on sale from $18.99 to $12.99. I thought to myself what a great price;i proceeded to self-checkouts. The item scanned to $27.99. So i took my items... Read more
Complaint from oceanea on 22 June 2021 about Shoppers Drug Mart.
I picked up 2 Ultimate Dinner cards, came to the cashier. She asked how much, I said $30 dollars each. She punched in and said 100. I was ready with my credit card and tapped right away then realized that... Read more
Complaint from PepperJasmine on 21 June 2021 about Shoppers Drug Mart.
On February 20th I purchased several items in which one item was a Father’s Day card. When I returned home the card was not in the bag with the rest of my items. I checked my receipt and I was... Read more
Complaint from Sivakumar Polisetti on 17 June 2021 about Shoppers Drug Mart.
I called the pharmacy to book an appointment for second dose and they said to call back on Thursday 17 June 2021 morning as they will only know by Thursday morning how many vaccines they receive. They asked specifically not... Read more
Complaint from I don have one on 14 June 2021 about Shoppers Drug Mart.
For more than twenty years I have been a Shoppers Customer. When I recently went to my local store I was told to use the self help check out. I was furious over this situation. Obviously Shoppers have no regard... Read more
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