While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Shoppers Drug Mart over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 24, 2024
Do you have a dispute or had a bad customer experience with Shoppers Drug Mart? Submit your Shoppers Drug Mart complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 38 complaints about Shoppers Drug Mart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Shoppers Drug Mart's track record in addressing complaints within the Pharmacy category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Shoppers Drug Mart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Shoppers Drug Mart by calling 416-256-9642. If you want to reach out to Shoppers Drug Mart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Vickilynn Collin on 15 March 2024 about Shoppers Drug Mart.
Since I started going to the pharmacy I would be treated poorly and ignored, I would wait over an hour for my prescription while others got there’s when I was there first. Along with the pharmacist giving me dirty looks.... Read more
Complaint from A W on 20 February 2024 about Shoppers Drug Mart.
I went to shoppers 2255 at 104-3433 north road Burnaby BC to request for TDAP vaccination. I mentioned that I had never took TDAP vaccination and that’s what I was looking for. The next day after vaccination... Read more
Complaint from Eily on 05 February 2024 about Shoppers Drug Mart.
I was at the SHN for surgerty and gave the RX to the SDM pharmacy at the SHN to fill it. My Rx was for 30 tabs but the pharmacist gave me only 20 tabs. I realized that he short... Read more
Complaint from Joy. on 11 January 2024 about Shoppers Drug Mart.
I am a single mom and suffer from depression and anxiety, I cannot work presently and so I pay full price for any medications I need. The day before my Colonoscopy the instructions on the package I bought from this... Read more
Complaint from Suzanne054 on 31 December 2023 about Shoppers Drug Mart.
Dec. 30 2023 @ 5:30pm. I'm an elderly lady couldn't stand in line anymore (because I was in pain and had the flu),to pay for my meds.so I asked the cashier for help at self-check out .She started helping... Read more
Complaint from molive on 13 December 2023 about Shoppers Drug Mart.
Hi, I’m trying to get my prescription filled. I called on 12/2 for an auto refill. I followed up with them today and they are telling me that my insurance won’t pay for the medication because it’s too early... Read more
Complaint from Thisnishis1 on 08 December 2023 about Shoppers Drug Mart.
My brother was denied entry based on how he looked. We are always followed around in our Shoppers by a grey haired old white man. They follow around First Nations people like it’s their job. I don’t feel comfortable shopping... Read more
Complaint from Jason Morton on 12 November 2023 about Shoppers Drug Mart.
Hello there I am a patient and customer of this location for a few years now and as I must admit the service is hit and miss I have stuck with them do to the fact that it is in... Read more
Complaint from Kristen kerber on 17 October 2023 about Shoppers Drug Mart.
I am a customer of this pharmacy, I had a hard time getting through, trying to understand them, I feel the staff have very bad customer service skills and sometimes mistreat people due to judgments. I was waiting on the... Read more
Complaint from Jackbarry1 on 02 October 2023 about Shoppers Drug Mart.
You have a short older worker there that is rude to customer. When you want to pay cash she made a big deal out of it. Not everybody wants to use self check out. And I hate going there if... Read more
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