While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Shoppers Drug Mart over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 2, 2024
Do you have a dispute or had a bad customer experience with Shoppers Drug Mart? Submit your Shoppers Drug Mart complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 35 complaints about Shoppers Drug Mart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Shoppers Drug Mart's track record in addressing complaints within the Pharmacy category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Shoppers Drug Mart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Shoppers Drug Mart by calling 416-256-9642. If you want to reach out to Shoppers Drug Mart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Abraham Shulman on 16 September 2020 about Shoppers Drug Mart.
My husband is taking a drug for glacoma this time they gave him a generic called Apo-travoprost which causes severe burning. They never asked my husband if he would agree to the generic his insurance will not... Read more
Complaint from Shoppers customer on 13 September 2020 about Shoppers Drug Mart.
The store closes at 10. I waked in at 9:58 needing to grab 1 item and the manager told me to leave. I told him it was not 10 yet and I only needed 1 item and he made a... Read more
Complaint from Alry. on 29 August 2020 about Shoppers Drug Mart.
Cookies priced at $1.99 were being charged at $4.99. Told male clerk..didn't believe me! Asked him to accompany me and YES they were $1.99 This occurs quite regularly! Read more
Complaint from Gail on 21 August 2020 about Shoppers Drug Mart.
Upon having an emergency at home, I was out shopping. On the way home it was needed to pick up some medical supplies as their was an accident at my home. I needed alcohol, bandages, tape, etc.... As I walked... Read more
Complaint from Fsj shoppers drug mark on 01 August 2020 about Shoppers Drug Mart.
I called to order in some thyroid pills. And my doctor told me it's fine to call in and order it in. The pharamcy was extremely rude to me and didn't even listen to me and let me tell him... Read more
Complaint from Beverley5286 on 13 July 2020 about Shoppers Drug Mart.
I went to a couple of stores to find the advertised NoNo- suppose to be on sale for 2 days Staff didn’t know what it was and actually told me to check out other stores I am not going to drive... Read more
Complaint from Whocares on 29 June 2020 about Shoppers Drug Mart.
I’m suffering from a severe stomach infection and got a prescription from my dr for a liquid antibiotic that I Desperately needed! I CAN NOT swollen pills! I got my prescription today ( saterday ) an hour or two before... Read more
Complaint from complain88 on 20 June 2020 about Shoppers Drug Mart.
I did an online purchase on May 3 to get their online exclusive offers. Generally, I should get my points in two or three business days after receiving the goods, but I haven't received any points so far. I contacted... Read more
Complaint from Complaint86 on 03 June 2020 about Shoppers Drug Mart.
Complaint 6:51pm elm street store I was served. Got in trouble in very disrespectful way by one your employees. No signs in that area due I was already at the cash but just asked employee close by a question if... Read more
Complaint from bnsdoughty@hotmail.ca on 19 March 2020 about Shoppers Drug Mart.
I went to Shoppers Drug Mart around 7:30 a.m. with the understanding that they would be open 4 seniors and handicapped people between 7 a.m. and 8 a.m. according to the website. There were at least 10 seniors waiting outside... Read more
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