Shoppers Drug Mart complaint: Everyday the closest store location to me and others I’ve been to in my city close 10minutes earlier than the posted hours!!!! Costing me daily doses missed on my serious medication due to my inability to get there any sooner.

Every single day I have tried to make it in time to pick up my very important medication, the location closest to my house closes 10 minutes early. This enables me to oftentimes get the medicine I need daily since I am unable to make it 15 minutes prior to 10:00 p.m. or anytime sooner. I have never shown up late or a minute after 10 o’clock, I’ve never been later than 9:50pm to be exact and yet I show up and always end up locked out and rejected by staff leaving the store a few minutes early. I understand that everyone hates a long shift of work, but I’ve always been taught in retail that you don’t close the store until the exact time advertised has arrived-therefore, 10pm is the soonest the store should be locking their doors to customers. Often times I see the parking lot nearly full of vehicles and yet they continue to reject verbally and physically anyone trying to enter the store. Even people such as myself with medication ready for pickup daily just sitting there waiting for me.

Many locations in my city do this, as I’ve experienced this same issue unfortunately multiple times in the past at certain locations also, not to mention no locations are 24hrs anymore (which makes it even more treacherous for consumers like myself who often get off work late or don’t drive and cannot get there any sooner than 10-15mins prior to closing times). However, this location is by far the absolute worst for this!!!