While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Shoppers Drug Mart over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 26, 2024
Do you have a dispute or had a bad customer experience with Shoppers Drug Mart? Submit your Shoppers Drug Mart complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 38 complaints about Shoppers Drug Mart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Shoppers Drug Mart's track record in addressing complaints within the Pharmacy category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Shoppers Drug Mart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Shoppers Drug Mart by calling 416-256-9642. If you want to reach out to Shoppers Drug Mart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Susanpop on 17 July 2023 about Shoppers Drug Mart.
I complained to the assistant manager of the store today about the lack of cleanliness in the store. The entrance door is marked with dirt and fingerprints; store baskets and carts are encrusted in dirt; rugs are dirty; the floor... Read more
Complaint from MariaB on 15 July 2023 about Shoppers Drug Mart.
I went to the store today around 11:30 am with my baby and stroller. i was coming from Metro when i did some groceries. I purchased a hair dye and deodorant from this store and went to use the self... Read more
Complaint from CecCec on 10 July 2023 about Shoppers Drug Mart.
Pharmacy has deteriorated great in the last two years Read more
Complaint from Susie Cosack on 01 July 2023 about Shoppers Drug Mart.
Shoppers had a two day sale on butter starting Canada Day. One hour after he doors open all the salted butter is gone. There was a 4 pound limit on the purchase. How can the store advertise a sale... Read more
Complaint from Akshara on 24 June 2023 about Shoppers Drug Mart.
I'm writing to notify a complaint against Shoppers Drug Mart Pharmacy ( 629 Markham Road, Scarborough, Ontario, M1H 2A4 ) I visited pharmacy yesterday June 22, 2023, and pharmacy has given me a wrong medicine.My Endocrinologist have prescribed TAPAZOLE 10 MG... Read more
Complaint from SHAFIQ KHAN on 17 June 2023 about Shoppers Drug Mart.
The store staff including the Pharmacist are rude, non cooperative, unprofessional and stubnorn. I am 75byears old senior and I have a health condition of diabetes and cardio. Everything, I go for refills, they give me hard time as they did... Read more
Complaint from mcasher on 16 June 2023 about Shoppers Drug Mart.
Went in and had passport pictures done. Was told very poor quality and I have bangs which needed pulled back to show all my eyes. They don’t know what they are doing. Drove one hour to get them done then... Read more
Complaint from Dwiebe on 16 June 2023 about Shoppers Drug Mart.
A friend and I went in to shoppers drug mart downtown Vernon bc as soon as we went in we had 2 Staff members not take there eyes off us. They made us feel very un comfortable. After about 10... Read more
Complaint from weschap@telus.net on 14 June 2023 about Shoppers Drug Mart.
My doctor just retired due to illness without warning. I have tried to talk to my drug store to keep my medication active. The last time I talked to the pharmacist was on June 13, 2023. She would not talk... Read more
Complaint from Eva Y. on 14 June 2023 about Shoppers Drug Mart.
Shoppers Drug Mart at 10620 Yonge St Richmond Hill is cheating the customers when they purchase soda stream refill bottles.They are charging customers $20 deposit and giving a $15 credit on empty bottle return. Supplier will refund store $20 on... Read more
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