While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Shoppers Drug Mart over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 20, 2024
Do you have a dispute or had a bad customer experience with Shoppers Drug Mart? Submit your Shoppers Drug Mart complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 40 complaints about Shoppers Drug Mart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Shoppers Drug Mart's track record in addressing complaints within the Pharmacy category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Shoppers Drug Mart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Shoppers Drug Mart by calling 416-256-9642. If you want to reach out to Shoppers Drug Mart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from I reference 0010016840 on 25 May 2023 about Shoppers Drug Mart.
To whom concerned ,We are senior citizens and shop at shoppers frequently . Today is Seniors day and We purchased 2 items aspirins 15.99. No sale sign. Pd 15.99. Also purchased Fungi nail LTQ. 18.49 Checkout. Aspirins... Read more
Complaint from TLM on 20 May 2023 about Shoppers Drug Mart.
One of the cashiers with curly hair and glasses kept berating one of the other cashiers in front of several customers. She was very rude and made me very uncomfortable. She then bad talked the cashier she was yelling at... Read more
Complaint from Liseanne2275 on 17 May 2023 about Shoppers Drug Mart.
This shoppers drug mart has been decreasing for customer care. Pharmacy is just plain awful.. u call ahead for prescription and never ready once we pick (2 days ahead) and to boot not full prescription giving 6 tablets and should... Read more
Complaint from LACK OF SERVICE on 07 May 2023 about Shoppers Drug Mart.
Constant not delivery prescriptions. i have put in prior complaint and no follow up. i received missed call and called back numerous times. This is disgrace of serive and denial of service. 900 bostock. Read more
Complaint from Surendra Ganness on 06 May 2023 about Shoppers Drug Mart.
I called to book a Lipids and A1C test and was asked if i fill my prescription at that location when I indicated that i don't, I was told by the female pharmacist that she cannot make a booking... Read more
Complaint from Nadia Tibi on 30 April 2023 about Shoppers Drug Mart.
In Sunday April the 30th, 2023 me and my husband we went to shoppers drug Mart to send money to our family back home where my husband had forgotten his IDENTITY card and when he answered to cash register that... Read more
Complaint from Filomena on 30 April 2023 about Shoppers Drug Mart.
I am too upset to describe what was said, I need someone to call me so that I can explain the time in which I was spoken too and the accusation made towards me in front of other customers Read more
Complaint from Robin kearns on 26 April 2023 about Shoppers Drug Mart.
I order my medication two weeks as I am travelling and I ordered them for April 25 when I went to pick them up they were done but not checked therefore I said I would pick them up after dinner... Read more
Complaint from Hurt nova scotian on 21 April 2023 about Shoppers Drug Mart.
I went in to pick my prescriptions my mediations weren't ready some were there already filled for a few days already, but I go in and pick them up all at once for transportation is an issue. Before giving me... Read more
Complaint from Mother of a 2 year old. on 21 April 2023 about Shoppers Drug Mart.
My 2 year old was prescribed with Dexamethasone for treatment for his croup. As prescribed, the pharmacy failed to inform us that my son’s exact prescription was not available, without informing us the pharmacy just made it as what is... Read more
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