Shoppers Drug Mart complaint: Faulty product and no returnbad customer service
Filed 23 May 2022 by Neil
Hello,I bought a $28 pair of sunglasses on April 24th. Unfortunately after 2 weeks and only wearing them briefly 2-3 times, both of the side pieces of the frames snapped. I think the product may be faulty as they snapped at the same location on either side. I tried to return them at the store for a refund or exchangestore credit with my receipt and was told that they cannot prove that I didn’t damage them and that it could be from wear and tear. So much for customer service. I would understand if they were a cheap dollar store pair of sunglasses, but for $28 you would expect them to last longer than a few weeks and a few wears.
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