Shoppers Drug Mart complaint: Bad Customer Service
Filed 20 Jun 2020 by complain88
I did an online purchase on May 3 to get their online exclusive offers. Generally, I should get my points in two or three business days after receiving the goods, but I haven’t received any points so far. I contacted their customer service for many times about my issue. On May 29, I received their reply saying that they have referred my case to a Specialist, but today is June 20, and I still haven’t received any reply and solution from the Specialist. I paid, didn’t get the points I deserved, and they didn’t offer any solution for me! Terrible customer service! Such a disappointing online shopping experience at Shoppers!
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