My complaint:
Got an Aveeno lotion but it was the wrong type I needed the frequency free instead of the methanol so went back for an exchange, had a really bad allergic reaction after using the cream on my face including my eyes were swollen. I explained that to the cashier and she refused to exchange the item or issue a refund, she was very rude and asked me to call the manufacture. The cashier claimed the item was opened and used however lotions are open when in the store as well, they don’t come in any kind of package and according to the return policy on the receipt, customer can return items up to 30 days if not satisfied, or for any other reasons and an allergic reaction should be no question as it is a health concern. She was acting like she owns the store and the money is coming out of her pocket, this was not the first incident she always got an attitude and claims that she is the store supervisor. Also was claiming items can not be returned due to Covid-19 which is made up ridiculous excuses since this is not mentioned on the receipt and not announced by shoppers at all or by the health authorities of Winnipeg or any other store. When asked for her name to submit the complaint she refused and said she forgot her tag at home.
Suggested solution:
This cashier is not qualified to represent your company due to the lack of customer service and lack of proficiency. Not was only being rude, lying, making up policies at her inconvenience but did not have her name tag and left it at home as she ed so totally came to work unprepared. I have no idea how such a horrible person can even be promoted to be a supervisor which lacks the basic customer service skills. The best way to resolve my complaints will be to fair her as she is not good at doing her job and will cost your company to lost more customers. I will have a sign and stand up at that location until that lady is out of there everyday if needed .
